Last Updated: July 1, 2026
At BooQuora, we want every customer to shop with confidence. We carefully inspect and package every order before it leaves our facility. However, if there is a problem with your purchase, we’re here to help.
Please read the following policy carefully before requesting a return, replacement, or refund.
Standard Return Policy
BooQuora accepts returns for both defective and non-defective products within 7 days of delivery.
Customers may request a return if the item is damaged, defective, incorrect, or if they no longer want the item, provided the product is unused, in its original condition, and returned with the original packaging.
Returns are accepted by mail only. Customers must contact BooQuora before sending any return. Returns sent without prior authorization may be refused.
Restocking / Handling Fee for Customer-Reason Returns
For returns requested due to customer preference, change of mind, or ordering the wrong book, a restocking and handling fee of 20% of the product price will be deducted from the refund amount.
This fee helps cover order processing, packing, fulfillment, and the original outbound shipping cost that was included in our free standard shipping service.
This fee does not apply if the return is due to BooQuora’s error, such as an incorrect, damaged, or defective item.
Exchanges & Replacements
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of the delivery date.
A replacement may be offered in the following situations:
- The item was damaged during shipping.
- You received the wrong product.
- The item has a manufacturing defect.
To help us process your request, please send the following information:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and, if applicable, the packaging
Requests should be emailed to contact@booquora.com.
Once your request has been reviewed and approved, we will arrange a replacement at no additional cost.
Return Eligibility
To qualify for a return, the item must:
- Be returned within the applicable return period.
- Be unused and in its original condition.
- Include the original packaging.
- Contain all accessories or materials originally supplied with the product, where applicable.
Items showing signs of use, damage caused after delivery, or alterations made by the customer may not be eligible for return.
Returns sent without prior authorization may be refused.
Return Shipping Cost
For returns due to customer preference, change of mind, or buyer’s remorse, the customer is responsible for return shipping costs.
If the return is due to BooQuora’s error, such as an incorrect, damaged, or defective item, BooQuora will provide return or replacement instructions and may cover the applicable return or replacement shipping cost.
Refunds
Refunds may be issued under the following circumstances:
- Your order cannot be fulfilled because the item is unavailable.
- We are unable to ship your order.
- A returned item has been received and approved after inspection.
Once your return has been inspected and approved, the refund will be processed to the original payment method used when placing the order.
For customer-reason returns, including change of mind or ordering the wrong book, the refund amount will be subject to the 20% restocking and handling fee described above.
Most refunds are completed within 7–10 business days, although the exact processing time may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is the result of our error, such as shipping the wrong item or sending a defective product.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
Orders can only be canceled before they enter processing or shipment.
Once an order has been processed or dispatched, it cannot be canceled. If the order qualifies under this policy, you may request a return after delivery.
Bulk Orders
Orders with a total value exceeding $1,000 USD are considered bulk purchases.
Bulk orders are not eligible for return or refund once shipped, except where required by applicable law.
If any books included in a bulk order arrive damaged or defective, we will replace the affected items at no additional cost.
If you have questions before placing a bulk order, please contact us and we will be happy to assist.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
- Products that have been used or altered after delivery.
- Items returned without original packaging.
- Products damaged due to misuse or improper handling by the customer.
- Bulk orders, except for damaged or defective items as described above.
How to Request a Return or Refund
To start a return, replacement, or refund request, please contact our customer support team and include:
- Your order number
- Your full name
- A description of the issue
- Supporting photographs, if applicable
Our team will review your request and respond with further instructions as soon as possible.
Contact Us
If you have any questions about this policy or need assistance with an order, please contact us.
BooQuora
Website: https://booquora.com
Email: contact@booquora.com
Policy Updates
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.
Any revisions will be posted on this page along with an updated Last Updated date. We encourage customers to review this policy before placing an order.
Thank you for choosing BooQuora. We appreciate your business and are committed to providing reliable service and fair support whenever an issue arises.